CANCELLATION POLICY

At Brands by Naila, we strive to provide a seamless, reliable, and enjoyable shopping experience for every customer. We carefully process each order to ensure that your selected pieces reach you with the quality and care you expect.

We understand that plans may change and that you may occasionally need to cancel an order. Please review our cancellation policy before placing your order.

Cash on Delivery (COD) Orders

• Cash on Delivery orders may be cancelled within 24 hours of order placement, provided the order has not already been dispatched.

• Once an order has been dispatched, cancellation requests cannot be accepted.

• Brands by Naila reserves the right to cancel an order due to unforeseen circumstances, including stock unavailability, incorrect product information, payment verification issues, or processing errors.

Prepaid Orders — Bank Transfers & Online Payments

• Orders paid through bank transfer, debit card, credit card, or other supported online payment methods may be cancelled within 24 hours of placement, provided they have not been dispatched.

• Cancellation requests submitted after 24 hours will only be considered under exceptional circumstances and are subject to approval by Brands by Naila.

• Once an order has been dispatched, cancellation requests will generally not be accepted.

Important: All cancellation requests must be submitted using the same WhatsApp number, email address, or contact information provided when placing the order. Additional verification may be requested to protect our customers.

Refund & Store Credit Policy

• As a general policy, Brands by Naila does not offer cash or monetary refunds for voluntary order cancellations, including refunds via bank transfer, debit or credit card reversal, or cash.

• If a prepaid order cancellation is approved, the eligible amount paid will be issued as store credit rather than a monetary refund.

• Store credit can be used toward future purchases from Brands by Naila.

• Store credit is linked to the customer's account or verified contact details and cannot be redeemed for cash.

• If a cancellation request is not approved, the order will remain active and continue to be processed or delivered according to its existing status.

This policy does not limit any refund, replacement, or other remedy required under applicable consumer protection laws, including cases involving defective, incorrect, or unavailable products.

Order Cancellation by Brands by Naila

In rare circumstances, we may need to cancel an order due to inventory limitations, system errors, or other unforeseen issues.

If this happens, our customer support team will contact you and arrange an appropriate resolution, including a refund where required.

Need Assistance?

Our customer support team is available to assist you with cancellation requests and order-related inquiries.

WhatsApp: 0334-8881377

Email: support@brandsbynaila.com

Please provide your order number and registered contact details when reaching out to help us assist you efficiently.

Thank you for choosing Brands by Naila. We appreciate your trust and look forward to serving you.