FAQ's

Everything you need to know before shopping with Brands by Naila.

OUR COLLECTION

1. Are your products original Pakistani designer brands?

Yes! Brands by Naila offers original Pakistani designer clothing, independently sourced from various brands and suppliers.

We are an independent multi-brand retailer, not an official outlet or representative of the featured brands.

2. Why are your prices so affordable?

We believe everyone deserves to enjoy beautiful designer wear without paying full retail prices.

By sourcing factory surplus, leftover stock, and selected branded articles, we're able to offer original designer clothing at exceptional prices.

Some pieces may have minor imperfections or replacement components, which are disclosed where applicable. This is part of what makes our collection such great value.

3. Are your products factory leftovers or surplus stock?

Yes, and we're proud of it!

Our collection primarily features original designer articles sourced from factory surplus, leftover stock, and other independently sourced inventory.

These are beautiful branded outfits that may be available at significantly reduced prices because of their stock category or condition.

We believe great fashion deserves to be enjoyed, even when it doesn't come from a regular retail shelf.

4. Do the outfits have any imperfections or replacement pieces?

Some articles may have minor fabric imperfections, small marks, or coordinating replacement pieces where an original component is unavailable.

Every article is inspected, and known imperfections or substitutions are disclosed in its product description.

Want a closer look? Contact us on WhatsApp to request available detailed photographs before placing your order.

5. Are all the suits complete sets?

Yes. Our outfits are sold as complete sets, with their included components specified in the product listing.

Occasionally, an original component may be replaced with a coordinating piece to complete the outfit. Any such replacement will be disclosed in the product description.

We encourage customers to review the listed components and condition details before ordering.

ORDERING & PAYMENTS

6. How can I place an order?

Simply browse our collection, select your favourite article, review its description and condition details, and complete your order through our website.

If you would like more information or detailed photographs before purchasing, feel free to contact us through WhatsApp.

7. What payment methods do you accept?

For your convenience, we offer:

  • Cash on Delivery (COD)
  • Advance payment through bank transfer

Payment instructions will be provided when your order is arranged or confirmed.

8. Can I cancel or change my order?

Cancellation requests for both Cash on Delivery and prepaid orders may be accepted within 24 hours of placing the order, provided it has not already been dispatched.

Requests after 24 hours or after dispatch are considered only in exceptional circumstances.

If you need to cancel or modify an order, please contact us through WhatsApp as soon as possible. Changes are subject to order status and availability.

SHIPPING & DELIVERY

10. Do you deliver all over Pakistan?

Yes! Brands by Naila offers free standard delivery to supported locations across Pakistan.

Delivery availability depends on courier coverage in your area.

11. How long does delivery take?

Orders are generally delivered within 3–5 working days after processing, depending on your location.

Please note that delivery estimates may vary due to courier operations, public holidays, or circumstances beyond our control.

BEFORE YOU ORDER

IMPORTANT INFORMATION BEFORE ORDERING

At Brands by Naila, our articles are offered at substantially reduced prices because they may come from surplus or leftover stock and may have minor imperfections or replacement components.

Every article is inspected, and known differences are disclosed in the relevant product description. We encourage you to review the details carefully and request available close-up photographs through WhatsApp before ordering.

All sales are final for change of mind, personal preference, or imperfections and substitutions disclosed before purchase. We do not offer routine returns, exchanges, or refunds for these reasons.

If an incorrect item is delivered or the product is materially different from its description, please contact us, preferably within 48 hours of delivery, with your order number and clear photographs. We will review the issue and provide any resolution required under applicable law. This preferred reporting period does not limit statutory consumer rights.

Original Brands. Exceptional Value.