Return & Exchange Policy
At Brands by Naila, we believe in offering original Pakistani designer wear at exceptional prices, with complete transparency about the products we sell.
Our collections primarily consist of independently sourced factory surplus, leftover stock, and selected branded articles. These products are offered at significantly reduced prices and may contain minor imperfections or coordinating replacement components.
We encourage all customers to read our policy carefully before placing an order.
NO RETURNS, EXCHANGES OR REFUNDS
All sales are final for change of mind and for imperfections or substitutions disclosed before purchase.
Due to the nature of our inventory and our substantially discounted pricing, we do not offer routine returns, exchanges, or refunds for:
Minor imperfections or fabric irregularities disclosed before purchase.
Replacement or coordinating components mentioned in the product description.
Change of mind after purchasing.
Personal preferences regarding the design, colour, fabric, or style, where the delivered article matches its description.
Any other product characteristics clearly disclosed before purchase.
These conditions apply to both Cash on Delivery (COD) and prepaid orders.
PRODUCT INSPECTION & TRANSPARENCY
Every article is carefully inspected before being offered for sale.
Any known imperfections, missing original components, or substitutions are disclosed in the relevant product description.
Our customers can therefore enjoy original designer clothing at exceptional prices while understanding the condition of the article they are purchasing.
REQUEST DETAILED PHOTOGRAPHS BEFORE ORDERING
We want every customer to shop with confidence.
If you would like a closer look at any article, you are welcome to contact us through WhatsApp before placing your order.
Our team can provide available close-up photographs and additional product information to help you make an informed purchasing decision.
We strongly recommend reviewing the product description, included components, and any disclosed imperfections before confirming your order.
INCORRECT OR MISDESCRIBED ORDERS
Although every effort is made to ensure accurate descriptions and careful order processing, if you receive an incorrect article or something materially different from what was described, please contact us.
We request that you preferably report the issue within 48 hours of delivery, providing:
Your order number.
Clear photographs of the received article.
A brief explanation of the issue.
We will review the matter and provide any appropriate resolution required under applicable consumer protection laws.
The preferred 48-hour reporting period does not restrict your statutory consumer rights.
IMPORTANT NOTICE
By placing an order with Brands by Naila, customers acknowledge that our products may originate from surplus or leftover inventory and may contain imperfections or replacement components disclosed before purchase.
Please shop carefully, review all product information, and contact us through WhatsApp for detailed photographs whenever needed.
Our policy does not exclude or limit any rights or remedies that cannot legally be excluded under applicable law.
Thank you for shopping with Brands by Naila.
Original Brands. Exceptional Value.